Help Center https://www.montway.com/help-center Montway Auto Transport Tue, 04 Sep 2018 09:37:33 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.7 Importance of the bill of lading https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/ https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/#respond Thu, 05 Oct 2017 09:41:41 +0000 https://www.montway.com/help-center/importance-of-the-bill-of-lading/ Record of the vehicle condition at pickup and delivery Bill of lading A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it […]

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]]> Record of the vehicle condition at pickup and delivery

Bill of lading

A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

The procedure for pickup and delivery

At pickup

At delivery

Before loading your vehicle, you and the trucker carefully inspect your vehicle for pre-existing scratches, dents and other damage.

At the time of delivery, the truck driver must allow you to carefully inspect your vehicle again.

On the bill of lading form there is an image of the vehicle. The truck driver marks all pre-existing damages in the correct area of the image.

If there are any NEW scratches, dents or other damages to your vehicle you MUST mark them on the bill of lading in the proper area of the image and write down in the field for exceptions/comments an exact description of the NEW damage. Just as at pickup, taking pictures at delivery, especially if there is new damage, is highly recommended.

It is highly recommended to tell the truck driver to record the current mileage of your vehicle’s odometer. It’s also highly recommended to take several pictures of the vehicle at pickup and again at delivery.

Only AFTER the inspection, both the truck driver and you should sign the document and each must keep a copy of it.

Both the truck driver and you sign the document and each must keep a copy of it.

After the inspection, if there is a balance due for your shipment, legally you still must pay the trucker even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.

If you disagree with what the truck driver is marking, please call Montway for assistance at the time of pickup. Our number is easy to remember, 1-888-MONTWAY.

At the time of delivery, if there is a disagreement or the trucker insists that the process is done differently, please call Montway so we can assist you. Our number is easy to remember, 1-888-MONTWAY.

At pickup

Before loading your vehicle, you and the trucker carefully inspect your vehicle for pre-existing scratches, dents and other damage.

On the bill of lading form there is an image of the vehicle. The truck driver marks all pre-existing damages in the correct area of the image.

It is highly recommended to tell the truck driver to record the current mileage of your vehicle’s odometer. It’s also highly recommended to take several pictures of the vehicle at pickup and again at delivery.

Both the truck driver and you sign the document and each must keep a copy of it.

If you disagree with what the truck driver is marking, please call Montway for assistance at the time of pickup. Our number is easy to remember, 1-888-MONTWAY.

At delivery

At the time of delivery, the truck driver must allow you to carefully inspect your vehicle again.

If there are any NEW scratches, dents or other damages to your vehicle you MUST mark them on the bill of lading in the proper area of the image and write down in the field for exceptions/comments an exact description of the NEW damage. Just as at pickup, taking pictures at delivery, especially if there is new damage, is highly recommended.

Only AFTER the inspection, both the truck driver and you should sign the document and each must keep a copy of it.

After the inspection, if there is a balance due for your shipment, legally you still must pay the trucker even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.

At the time of delivery, if there is a disagreement or the trucker insists that the process is done differently, please call Montway so we can assist you. Our number is easy to remember, 1-888-MONTWAY.

  • It is your right to inspect your vehicle properly at the time of delivery.
  • It is your right to mark on the bill of lading any issues you find with your vehicle.
  • After inspection is done, legally you still must pay the trucker the transport fare, even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.

Damages are not an expected part of the shipping process, but they can happen. In the event they do,
properly filling out this important document can save you a lot of time and stress and can help ensure
a successful insurance claim. If you have any questions or concerns please call Montway at
(888) 666-8929 and our friendly agents will assist you and ensure you have peace of mind.

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]]> https://www.montway.com/help-center/pickup-delivery/importance-of-the-bill-of-lading/feed/ 0 How refunds work https://www.montway.com/help-center/cost-payment-cancellation-policy/how-refunds-work/ https://www.montway.com/help-center/cost-payment-cancellation-policy/how-refunds-work/#respond Thu, 05 Oct 2017 09:41:41 +0000 https://www.montway.com/help-center/how-refunds-work/ It depends on the status of your order: Not dispatched order If your order has NOT been assigned (dispatched) for loading, your payment is fully refundable. Dispatched order If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $199 service fee or the amount of your partial payment, whichever is […]

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]]> It depends on the status of your order:

Not dispatched order

If your order has NOT been assigned (dispatched) for loading, your payment is fully refundable.

Dispatched order

If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $199 service fee or the amount of your partial payment, whichever is less.

You are notified by email as soon as your order is dispatched. At this point, we have already made a reservation for your vehicle. Therefore, due to services rendered, we refund the difference to $199.

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]]> https://www.montway.com/help-center/cost-payment-cancellation-policy/how-refunds-work/feed/ 0 How do I pay for my car transport? https://www.montway.com/help-center/cost-payment-cancellation-policy/how-do-i-pay-for-my-car-transport/ https://www.montway.com/help-center/cost-payment-cancellation-policy/how-do-i-pay-for-my-car-transport/#respond Thu, 05 Oct 2017 09:41:40 +0000 https://www.montway.com/help-center/how-do-i-pay-for-my-car-transport/ How do I pay for my car transport? 1. Discounted cash price Truckers are more willing to haul your vehicle at a discounted rate when you pay in cash. With this option, a partial payment is due at booking. You pay the remaining balance directly to the trucker at time of delivery or pickup in […]

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]]> How do I pay for my car transport?

1. Discounted cash price

Truckers are more willing to haul your vehicle at a discounted rate when you pay in cash. With this option, a partial payment is due at booking. You pay the remaining balance directly to the trucker at time of delivery or pickup in either cash, cashier’s check or money order.

Why make a partial payment?

So our customer care department knows the order placement is complete and ready for dispatch.

Truckers will NOT accept personal checks or credit cards at time of delivery or when the vehicle is loaded.

2. Regular price

With this option, you can pay-in-full by credit card or through PayPal when you schedule your shipment.

Advantages of the regular price

  • Convenient, one-time payment
  • No payment at delivery or pickup
  • Option to finance

To finance your auto transport, select PayPal as your payment method and choose the “PayPal Credit” option when you log-in to PayPal. This option is offered by PayPal and subject to their terms and conditions.

Additional payment options

If neither of the above options work for you, you can also choose to:

  • Make a wire transfer
  • ACH to a bank account
  • Deposit to a bank account

These additional options are not available when scheduling online and must be arranged over the phone. Call (888) 666-8929 to make these arrangements.

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]]> https://www.montway.com/help-center/cost-payment-cancellation-policy/how-do-i-pay-for-my-car-transport/feed/ 0 Can I ship an RV or Trailer? https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-rv-or-trailer/ https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-rv-or-trailer/#respond Mon, 19 Oct 2015 14:49:54 +0000 https://www-rc.montway.com/help-center/?p=178 Unfortunately Montway Auto Transport does not transport RV’s, Trailers or Campers.

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]]> Unfortunately Montway Auto Transport does not transport RV’s, Trailers or Campers.

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]]> https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-rv-or-trailer/feed/ 0 Can I ship a Golf Cart? https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-golf-cart/ https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-golf-cart/#respond Mon, 19 Oct 2015 14:49:35 +0000 https://www-rc.montway.com/help-center/?p=176 Yes, we can ship golf carts. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> Yes, we can ship golf carts. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-golf-cart/feed/ 0 Can I ship an ATV? https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-atv/ https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-atv/#respond Mon, 19 Oct 2015 14:49:14 +0000 https://www-rc.montway.com/help-center/?p=174 Yes, we can ship ATV’s and small off-road vehicles. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> Yes, we can ship ATV’s and small off-road vehicles. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-an-atv/feed/ 0 Can I ship a Motorcycle? https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-motorcycle/ https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-motorcycle/#respond Mon, 19 Oct 2015 14:48:54 +0000 https://www-rc.montway.com/help-center/?p=172 Yes, we can ship motorcycles. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> Yes, we can ship motorcycles. Call 1-888-MONTWAY (666-8929) for a customized quote.

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]]> https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-motorcycle/feed/ 0 Can I ship a Boat? https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-boat/ https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-boat/#respond Mon, 19 Oct 2015 14:48:35 +0000 https://www-rc.montway.com/help-center/?p=169 Unfortunately Montway Auto Transport does not transport boats nor personal watercraft even if they are on trailers.

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]]> Unfortunately Montway Auto Transport does not transport boats nor personal watercraft even if they are on trailers.

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]]> https://www.montway.com/help-center/types-of-car-shipping-services/can-i-ship-a-boat/feed/ 0 Why do you need my email to get a quote? https://www.montway.com/help-center/useful-information/why-do-you-need-my-email-to-get-a-quote/ https://www.montway.com/help-center/useful-information/why-do-you-need-my-email-to-get-a-quote/#respond Mon, 19 Oct 2015 14:48:17 +0000 https://www-rc.montway.com/help-center/?p=167 We will email you a copy of the quote which will lock in your quoted price for up to 7 days should you choose to book at a later date. Even if your quote expires the details are saved and can be quickly recalculated if you wish to book after 7 days. Unlike many other […]

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]]> We will email you a copy of the quote which will lock in your quoted price for up to 7 days should you choose to book at a later date. Even if your quote expires the details are saved and can be quickly recalculated if you wish to book after 7 days. Unlike many other auto transport sites we don’t require a name and phone number to get a quote. We also will not spam you nor will we sell your email address to anyone. If you prefer not to give an email address, feel free to give us a call at 1-888-MONTWAY (666-8929) and we’ll give you a customized quote over the phone with no personal details necessary.

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]]> https://www.montway.com/help-center/useful-information/why-do-you-need-my-email-to-get-a-quote/feed/ 0 Does the shipping cost depend on the value of the vehicle? https://www.montway.com/help-center/cost-payment-cancellation-policy/do-you-charge-different-rates-based-on-the-value-of-the-vehicle/ https://www.montway.com/help-center/cost-payment-cancellation-policy/do-you-charge-different-rates-based-on-the-value-of-the-vehicle/#respond Mon, 19 Oct 2015 14:47:57 +0000 https://www-rc.montway.com/help-center/?p=165 Neither the original purchase price nor the current value of the vehicle affect your shipping rate. We consider dozens of factors when determining the cost of shipping, click here to learn more.

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]]> Neither the original purchase price nor the current value of the vehicle affect your shipping rate. We consider dozens of factors when determining the cost of shipping, click here to learn more.

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]]> https://www.montway.com/help-center/cost-payment-cancellation-policy/do-you-charge-different-rates-based-on-the-value-of-the-vehicle/feed/ 0